After conducting a thorough analysis of the problem a two-pronged approach was designed. It was clear that an on-demand source of product training content was required, but in-person training was still really important.
With budget in mind, a simple WordPress website with embedded Storyline interactive software simulations and a technical document repository was created. A full-blown LMS was not regarded as necessary but access needed to be restricted by means of user accounts and passwords.
In-person training was redesigned and documented with lesson plans to allow for a consistent delivery format regardless of the presenter.
This solution led to the number support tickets being reduced by 31% and pre-sales reducing the duration of their funnel by nearly 25%.
Additionally, as an added benefit, the online training portal was used as part of the new hire onboarding program reducing the time to velocity significantly.